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Arrive action on appointments starts log for all techs

We are having an issue where we have multiple technicians on an appointment, let’s say three for example, one departs (only selecting themselves to depart), then he arrives (again only selecting themselves), and the appointment moves to In Process. Once this happens, it starts logging time for all the technicians, even though there was only one selected and they are the only ones who have a travel time log. Obviously the other techs are not there, so they should not have their time being tracked. Here’s an example of what it looks like after arriving the one technicianAny help is appreciated, thanks!

28 minutes ago

wmatthews1877Jr Varsity III

Reports and Generic Inquires

jpaquetteFreshman I

Configuration and Installation

Updates to Newest Version

What is the process on keeping customer current on the latest release we have 3 customers on 2023 R2 when will the update happen to move to 2024 R1?

44 minutes ago

skater4Freshman II

Develop Integrations with Web Services | APIs

Remove file using API

Hello. Im trying to remove image file from stock item using api.Trying to process DELETE request to url /entity/Default/20.200.001/files/85c85649-8fbc-4a31-b8ce-5380ac3730fbbut getting an error “You are not logged in.”. But there is access token in request present and all other requests work fine. Could you help me with it? Thanks.

2 hours ago

ernst97Freshman I

Import and Export Scenarios

Add multiple vendors to a stock item and skip when excel is empty

Hello everyone,I have the problem that I want to add several suppliers to a stock item. This works so far, but I need a way to skip empty rows in Excel.For example:I have three possible suppliers in my Excel list.Two are imported.For the third one, it throws an error because there is none, for example. Does anyone have any idea how I can work around this?Kind regards

2 hours ago

pauldubuque13Acumatica Employee

Manufacturing

Tooling Maintenance Tracking

Tool Maintenance TrackingDo you need to track tool maintenance? And I do mean Tool Maintenance not Machine maintenance, that is a different animal. I spent years working at a stamping manufacturer where tool maintenance was always a challenge. In my case, I am talking about sharpening a tooling die set. The tools were usually built for a certain life span – so many parts or hits before they needed to be sharpened or replaced. The type of steel and whether inserts were used in the tool, what material you were stamping, size and type of press were all factors.The problem:Sharpening the die takes time and cost money. It’s a hidden cost, while expected it was usually not well managed. To make matters worse, if the customer ordered more parts, we had no idea how much life was left in the tool without physically inspecting the tool, and we had thousands of tools. So, we would take the order and absorb the unexpected costs and delays.The solution:I came up with a method of at least att

2 hours ago

AleciaFreshman II

Distribution

Location 'MAIN cannot be found in the system

Good day, We are receiving an error ‘location ‘MAIN’ cannot be found in system’ occasionally. Any guidance on how to resolve the error will be appreciated. Kindly see attached a screenshot of our request and response logs. Kind regards.Alecia

2 hours ago

jsudakFreshman II

Distribution

How do I send invoices and statements to multiple customer email addresses?

We have several customers that have 2 or more AP people and they want their invoices and statements emailed to multiple customer email addresses. How and where do we set this up?

2 hours ago

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DrewNisleyJr Varsity I

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Arrive action on appointments starts log for all techs

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Add multiple vendors to a stock item and skip when excel is empty

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