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How to access portal.acumatica?

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I have an account on portal.acumatica and I am in both Portal Admin and Portal User groups.

When I log into the portal I am not able to access anything. 

All previous portal users are no longer with our company so we are a bit stuck on how to add users to the portal? We need to be able to see our open support cases.

 

Please advise. We don’t currently have a partner working with us either. 

 

Configuration Error: Your user profile is not associated with any Business Account

 

 

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Best answer by Chris Hackett 23 May 2024, 22:54

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Additionally under user profile, I am listed as ‘guest’

Chris Hackett
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Hi @dylantheriault  - I have updated you to role of customer on the community site. I will forward your information to Support as they would need to assist with portal issues.

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
Chris Hackett
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Hi @dylantheriault  - I checked with @Stephanie Gamble in Support. She looked into it and asked: Looks like the changes synced over because the profile looks correct on my end. Did he mention being able to view more information now? 

Can you let us know if you’re still having issues accessing items on the portal?

Thank you!

Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
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I have access now. Thank you @Chris Hackett 

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