Currently you can only have one shipment open at a time from a return document. This presents an issue. A normal business process is for a Customer Service Person to create the RC document. Create an ISSUE and create a receipt. This would then allow a Warehouse Shipper/Receiver to freely perform their job. Shipping out the replacement item and then waiting patiently for the return from the customer. With open receipt mode shipments out there, a generic inquiry can reflect all of the inbound returns the company can expect.
Right now the shipment and product must go out the door (shipment must be confirmed) before the receipt can be created. This means after the warehouse sends the item out the door, someone then needs to remember to go back and create the receipt.
Please remove this restriction.