We would like to be able to send emails in Acumatica from our work email addresses rather than from a system-wide email. For example, my boss would like to send an email from his work email address when emailing prospects. He would like to have it come from his email address rather than our sales address.
I reached out to Acumatica support. They suggested adding a new system address and turning off incoming mail processing. However, that will prevent replies from making it into Acumatica.
The only thing that is stopping us from adding our emails to the System Email Accounts screen is the volume of data that comes in when processing all the email, including historical emails. We have two potential suggestions:
1. Add a check box to the System Email Accounts screen that will only log email activity that gets assigned to an entity in Acumatica. This will significantly reduce the number of records that are loaded into the system.
2. Create a new User Email Accounts screen that can be used to log into the user's mail account, and like above, only log email activity that gets assigned to an entity. This way it is separate from the system accounts, and is in a more natural location.