Companies frequently offer similar products as substitutes for one another, for the following reasons:
• A company can offer many different styles, brands, and prices of goods. By doing this, customers can select the items that best suit their needs and budgets.
• By having customers be able to purchase inventory items of comparable quality, function, and price, companies can still meet customers’ needs if stock shortages occur.
Companies can use the item substitution feature to link items with the same or similar properties to one another. The substitution can be either one-way (from item x to item y, but not from item y to item x), or two-way.
After substitution information is set up for an item, every time that item is entered on a sales line, the number of available substitute’s displays on the information bar. Additionally, when the quantity of the item that is requested on the sales line exceeds the quantity that is available from inventory, the system offers available substitutes items.