Ideas for Acumatica

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Email Loop Blocker

An email loop blocker is a preventative measure the stops your inbox from becoming full when two auto response systems are on the same email thread.

Scenario: Customer send email support message to Company 1 who is using Acumatica Cases. On that email they include the support email address for Company 2 who is using a different system. Both systems (Company 1 and Company 2) send out auto responses to all recipients. This results in new emails being created in both support systems in a continuous loop.

Proposed Solution: Create email loop blocker configuration to identify multiple emails from the same address in a short period of time.

Configuration Parameter example:

Timeframe: The amount of time that the loop blocker watches for potential loops after the receipt of a new email message.

Number of Email: The number of emails from a single address in the timeframe above that will trigger a loop blockage.

Remove from loop block: the amount of time to wait before the loop blockage is released against the email address

  • Joel Gress
  • May 27 2020
  • Gathering Feedback
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