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Exchange integration sent items

Currently the exchange integration does not manage sync of sent items very seamlessly.  Particularly if messages are sent from a mobile phone they are not part of the sync, and the user must manually move emails to a sent items sync folder, or have a complex set of server-side and per user rules, which causes duplication of emails in the mailbox.

In general, sent items also do not associate with the correct related entity.  It logs the message against the user's entity or the 'from' field, but this should be the recipient or the 'to' field.

Reference support case - 025736 for all the details.


  • Colin MacMillan
  • Feb 17 2015
  • Gathering Feedback
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  • Gabriel Michaud commented
    February 18, 2015 15:37

    Hi Colin,

    I will keep your suggestion open to improve the sent items sync, but please be aware that system should already assign the message to the recipient, and not to the sender when processing sent items. This is a bug that I have reopened on our end, reference AC-47935. Thanks.