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Credit Card PC Response Reason shorten, or re-describe

By default with the column lengths, it is difficult to see what the problem is when a credit card fails.  See attached images.  "The transaction has been declined...."  It just about fits the width of the default column so if you try again you believe you are getting just a static decline when in fact it could be AVS.  This has tricked us several times.  If we provide more of a summary message, this tab will be much more useful and prevent excessive tech support calls.

  • Guest
  • Nov 1 2015
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  • Guest commented
    November 01, 2015 14:21

    I recommend taking out "The Transaction has been"  These words seem as a waste of space.  Ideally these two responses shown in the attached images could have been..

    1) Denied

    2) AVS Mismatch

     

    Any addition message could come after these messages followed by a :