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Business Event -> trigger Action :Email Shipment" on Shipment Confirmed

  • 5 April 2024
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rcreasy
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I am trying to automate the send of Shipment Confirmation emails when a shipment is confirmed.

I have a business event set up - it triggers on the shipment status change to “Confirmed”. So, that part works.
I have an Action Execution set up as the subscriber - this runs but fails with the error “Object reference not set to an instance of an object”

How to I track down the cause of this error?
Are there any tutorials on how to accomplish what I am attempting?
Is there a better way to accomplish what I am attempting?

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Best answer by ChandraM 3 May 2024, 01:11

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meagan59
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@rcreasy I am running into the same error when trying to use the trigger by action to prepare invoice for confirmed shipments. I was hoping someone had supplied an answer, but no luck.

Did you get the error resolved?

C
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Hi @rcreasy  and @meagan59 , Try the below Business Event steps with Record Change instead of the Action.

  • Create a Generic Inquiry to Show all the Confirmed Shipments

 

Generic Inquiry output

  • Create a Business Event for Record Change as shown below:
  • Trigger Conditions


​​​​​​
  • Subscribe Email Notification
  • Email Notification configurations

 

 

  • Confirming a Shipment will trigger the email, as show in the ”All Emails” screen.

 

Please wait. will shortly upload the GI , and Business Events here.

Chandra M
C
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Hi @rcreasy and @meagan59 Please find the attached GI and Business Events that you can import to your Generic Inquiry and Business Events screens respectively using the “Import from XML” options.
Kindly verify in a local instance before trying on production.

ConfirmedShipments (1).xml - Generic Inquiry

SendMailonShipConfirm.xml - Business Event

Shipment Confirmation.xml - Email Template

 

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Chandra M
C
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Hi @rcreasy and @meagan59 Kindly verify and let us know for any additional queries here.

Chandra M
meagan59
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I appreciate the information; however, I am trying to ‘Prepare Invoice’ for the confirmed shipments. I tried updating the Business Event to use a GI and trigger on record change.

The Subscriber is an ‘Action Execution’ to run the prepare invoice action on the shipment screen. I am still getting the same error when the BE triggers.

Any suggestions or do I need to submit a support case?

 

 

 

rcreasy
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@ChandraM Thank you. This process worked for me.

@meagan59 It looks like you are triggering on the creation of a shipment rather than on the shipment confirmation. Also, since you are doing something a little different than my original post, you may want to start a new thread to get more relevant attention.

C
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Thanks @rcreasy for the confirmation!

@meagan59 Please start a new post for Prepare Invoice on which I can review and keep you posted. This will help the community members to get the solutions on specific topics.

 

Thanks

Chandra M

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