We are running Acumatica version 23.206.0006. Our last update was a couple of months ago. After the upgrade, we noticed that the reports were taking more time to be printed, but it wasn’t a problem.
However, for the past couple of weeks, some reports have been missing images from time to time. As a workaround, users need to reprint the reports.
This issue is occurring with multiple reports. Note that all the reports are using sub-reports, but the complexity in some cases is not too high – for example, a report with two sub-reports and not many tables in the schema is having the issue.
This is how the images are displayed when the reports fail:
We have tested on different PCs and printers, so it is definitely something in Acumatica and we believe that could be related to a performance issue. CPU and memory usage on Acumatica are at normal levels.
Has anyone experienced the same issue or have any idea where to look? Any idea is welcome!
Thanks!